About our Partner
We are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.

Tasks:

• provide technical support service to the customers independently or jointly with a technical support team;
• develop the technical solution and issue the design documents: HLD, LLD;
• Provide detailed information on how to set up, configure, and upgrade Access Network Products;
• pre-sales support for testing, bidding or holding workshops in the field of Fixed Access Network;
• track and solve all technical issues appeared during testing/workshop/bidding activities, provide to the customer the necessary technical support and suggestions, keep good cooperation with customer, workshop attending if required;
• troubleshoot hardware and software issues and identify network/applications issues;
• use various department tools, technical knowledge, lab equipment and on-line resources for providing the technical solution to customer.

Requirements:

• technical degree;
• high-level English;
• familiarity with the following products or solutions: DSLAM, MSAN, OLT, MxU, FTTX, GPON, xDSL, management and monitoring systems(U2000);
• strong customer service experience, technical support and troubleshooting skills;
• experience in telecommunications customer service/ technical support would be a plus;
• knowledge in Access Network products is considered a plus;
• CCNA qualification is mandatory;

Language skills:
High level English

Prednosti